All sales are final.

Due to the handmade and small-batch nature of Frankie’s Mercantile products, we are unable to accept returns or exchanges.

We encourage you to review sizing guides and product details carefully before purchasing. If you have questions about a specific item - fit, materials, or anything else - please reach out before you buy and we’ll help you make the right call.

In the rare event that your order arrives damaged or incorrect, please contact us within 7 days of delivery at frankiesmercantileshop@gmail.com with a photo and your order number, and we’ll make it right.

Thank you for supporting a small independent maker (and pup)!